Tel: +86-18115987023   E-mail: rolan_guo@163.com

FAQ

  • Q How can I confirm that the product material matches the order?

    A A third-party material testing report is provided with each batch of products. We also support customers verifying the material upon receipt using professional testing methods such as spectral analysis. If the material does not match, we will assume full responsibility and provide a refund or replacement.
  • Q What if there are deviations in product dimensions or thread precision?

    A All products are manufactured according to national standards or specified drawings and undergo rigorous dimensional testing before leaving the factory. Customers can conduct random checks upon receipt. If the deviation is outside the tolerance range, please provide measurement photos or videos. After confirmation, we will immediately arrange for rework or a refund/replacement.
  • Q Is it normal for stainless steel products to have rust spots?

    A Stainless steel is not rust-free. In humid, chloride-containing (e.g., coastal) or chemical environments, a small amount of rust spots or surface rust may appear. This can usually be easily removed with a stainless steel-specific cleaner without affecting the product's properties. We provide material selection advice for different environments.
  • Q What should I do if the received product packaging is damaged or has dents or deformation?

    A Please inspect the outer packaging upon receipt. If obvious damage is found, take photos and refuse delivery, and immediately contact our customer service for assistance. If hidden damage due to transportation is found after unpacking, please provide photos within 48 hours, and we will coordinate with the logistics company for compensation or arrange for a replacement.
  • Q How is liability determined if problems are found after the installation and use of customized parts?

    A The liability for non-standard customized products is based on the drawings and technical agreement confirmed by both parties. We strictly produce according to the drawings and retain inspection records. We strongly recommend sample assembly before mass production. If the discrepancy between our production and the drawings is due to design reasons, we will bear all losses; if the discrepancy is due to design reasons, we can provide professional technical optimization suggestions.
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Xinghua Ruibang Stainless Steel Standard Parts Co., Ltd.
Xinghua Ruibang Stainless Steel Standard Parts Co., Ltd. Was established on June 16, 2016, with Qin Fubang as the legal representative. 

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 Tel: +86-18115987023
 E-mail: rolan_guo@163.com
 Address: No. 002, Hepitang Road, Dongchen Village, Danan Town, Xinghua City, Jiangsu Province
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